Crisis and Crisis Management

This basic course in crisis and crisis management is aimed at organizations and companies whose employees encounter and work with individuals in crisis. These include health care providers, HR departments in both the private and public sectors, social services, schools and treatment facilities.

The objectives are to develop the employee’s skills in dealing with individuals in crisis and provide a professional approach to help keep the work from taking a toll on their own health. A high level of expertise among employees helps to significantly reduce the time it takes the individual to come out of their crisis.

The term “crisis” covers so many different situations. But what these all have in common is that what was once normal and ingrained crashes – and yet life must still go on. Examples include death, divorce or financial ruin, but also completely normal phases of life that entail finding oneself or accepting ageing. Crises affect everyone and they strike suddenly and indiscriminately.

The starting point for helping to cope with them is the experience and situation of the person affected. The individual’s needs are prioritized over methods and tools. In order to be able to constructively assist the person in crisis, we must have insight into our own crises. Knowledge on how we have dealt with our own crises enables us to understand how it is to be in a crisis.  But we have to be careful to not view others through the lens of our own lives and experiences.


Length: 2-3 days depending on needs and context.

The content must be completely adapted to the needs of the workplace and employees.

The course orientation provides an introduction to crisis and crisis management. After the training, the work is both practically process-oriented and theoretical. The objective is for the employees to be able to effectively and professionally assist individuals in crisis after completed training.

Depending on the needs of the group, the training may include:

  • The difference between a normal life crisis and diagnosable mental illness.
  • Crisis reactions and practical ways to deal with them.
  • The existential and the wordless in crisis management.
  • An approach that focuses on solutions when dealing with crisis behaviors.
  • A focus on the individual and crisis management on the individual’s own terms.
  • Network and relationship inventory for both counselors and clients.
  • Getting out of the crisis and moving on.


Ulf Lidman Training courses complement each other and are part of a full series of programs aimed at providing professional crisis management support, bringing out motivation and helping employees feel comfortable and secure about both their skills and their working environment.

Each training course is customized to the specific requirements of the client. The various Ulf Lidman Training modules can also be combined to tailor-design a fully customized skills development program for your employees.

Questions and booking